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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop? Note: There are 3 correct answers to this question.

A. Create a new e-mail message or a new case from the What Would You Like To Do? area
B. Launch a customer survey
C. View customer details
D. Access interactions and notes in the timeline tab
E. Edit customer details

Answer: A,C,D

NEW QUESTION # 31
Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

A. Create an installed base
B. Create numeric ranges for customers
C. Create customer records
D. Activate the service in the business role

Answer: A,D

NEW QUESTION # 32
Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Groups
B. Individual customers
C. Channel partners
D. Contacts

Answer: B,D

NEW QUESTION # 33
How can service agents create cases? Note: There are 2 correct answers to this question.

A. In the Account General facet, Create button (+) and select Case.
B. In the case worklist, Create button (+) and select Case.
C. In the Related Service Object facet of registered products, Create button (+) and select Case.
D. In Agent Desktop, click the Create button (+) and select Case.

Answer: C,D

NEW QUESTION # 34
You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.

A. Enable country/region
B. Maintain organizational units
C. Maintain exchange rate
D. Select country theme

Answer: A,B

NEW QUESTION # 35
......

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